Recommended browsers are Chrome, Firefox, Safari and Edge.

Changing the size of the video player:

• Change to full-screen mode by clicking the full-screen symbol in the video player.
• Use the Esc key to exit full-screen mode.

Can’t hear the audio:

• First, make sure the device’s audio has not been muted.
• If the problem still occurs, check the audio control and at the bottom of the video player, next to the full-screen symbol .

Video or audio breaks up:

• This is often due to a problem with the connection speed. The internet connection may be overloaded with other applications.
• First, try to reload the page using or F5 key.
• Try closing all other applications and browser tabs.
• VPN connections can sometimes block high-quality videos. If possible, turn off the VPN connection and use another connection.

The audio echoes:

• Make sure the event platform is not open in multiple browsers and tabs. This is the most common reason for an echo.
• If the problem still occurs, try refreshing the page.